Refund policy

FENNIX, we want you to feel confident when shopping with us. If something is not quite right with your order, please contact us at emrebahadir301@gmail.com within 14 days of receiving your order so we can review the issue and help with the next steps.

To be eligible for a return, your item must be unused, unworn, undamaged, and in the same condition in which it was received, with all original packaging, accessories, and tags included where applicable. Items that show signs of use, damage caused after delivery, missing parts, or incomplete packaging may not be accepted.

Certain products may not be eligible for return for hygiene, safety, or personal-use reasons. Gift cards, final-sale items, clearance products, and products clearly marked as non-returnable are also not eligible for return unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos of the item and packaging. Once the issue has been reviewed and approved, we will work with you on the appropriate solution.

Customers are responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or incorrect. Original shipping charges are non-refundable unless otherwise required by applicable law.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Please do not send any return without contacting us first. For all return and refund questions, email emrebahadir301@gmail.com.